The principle

Ventus does not hold accounts of its own. Every connection is made to an account the business itself holds, with its explicit authorisation, and can be disconnected at any time. We display and sync data. We do not own it.

WhatsApp Business Platform

What it provides: sending and receiving WhatsApp messages from the business's own number, inside the unified inbox.

What moves: message content and media, the phone number and name of the customer who made contact, the business's WhatsApp Business Account ID, message templates, and an access token.

Who owns it: the business. The account is registered in its name with Meta.

Disconnecting: from within Ventus, or from Meta Business Suite. Tokens are deleted immediately.

Messenger and Instagram Messaging

What it provides: messages from the business's Facebook Page and Instagram account, in the same inbox.

What moves: message content, the platform user ID, display name and profile picture, and the Page or business account ID.

Who owns it: the business.

Disconnecting: the same as WhatsApp.

GoHighLevel

What it provides: the business's contacts, opportunities and appointments, as they exist in its own account.

What moves: names, phone numbers, email addresses, tags, activity history and appointments. The sync is two-way: what happens in the inbox updates the account, and the reverse.

Who owns it: the business. It is their account, and the data stays there even after they stop using Ventus.

Disconnecting: from within Ventus. The data remains in the business's GoHighLevel account.

The business's telephony provider

What it provides: dialling a customer from inside the chat, from the business number, and receiving the recording back into the thread.

What moves: caller and callee numbers, call time and duration, and the recording file.

Who owns it: the business, through its own telephony provider.

Disconnecting: from within Ventus.

Google Calendar

What it provides: two-way appointment sync, so two appointments are never booked at the same time.

What moves: event title, time, duration and attendees.

Who owns it: the business or the employee, depending on the account connected.

Disconnecting: from within Ventus, or from the Google account's permissions.

Subprocessors

To run the service we rely on cloud hosting and database providers, an email provider for system notifications, and a transcription provider for transcripts and summaries. They process data on our behalf only and may not use it for any other purpose.

What happens on disconnection

Disconnecting a connection immediately ends Ventus's access to it and deletes the access tokens. Data already stored with us is deleted according to the schedule in our Data Deletion Instructions: within 30 days, with an email confirmation when complete.

Questions

For questions about a specific connection: [email protected]