Who this page is for

Anyone whose data is stored in Ventus: businesses that use the system, their staff, and end users who messaged or spoke with a business that uses Ventus via WhatsApp, Facebook, Instagram or phone. You do not need an account or a login to request deletion.

How to request deletion, step by step

1. Send an email to [email protected] with the subject "Data deletion request".
2. In the body of the email, include:
   • The name of the business you communicated with or use.
   • Your details as they appear in the system: full name, the phone number you messaged or called from, and your email address if any.
   • What to delete: all of your data, or only part of it (for example, only call recordings).
3. Acknowledgement within 7 business days. We will email you to confirm the request was received. If needed, we will ask for one additional identifying detail to verify that the request is yours. We will never ask for passwords.
4. Full deletion within 30 days of receiving the request. We will delete all of your data from Ventus systems, including messages, profile details, call records, recordings, transcripts and summaries.
5. Confirmation by email when done. Once deletion is complete, we will send you an email confirming it.

If you are an end user of a business that uses Ventus, we may also inform that business, as it is the data owner. Deletion on our side will happen regardless.

Disconnecting a WhatsApp, Facebook or Instagram account from the app

A business that connected its WhatsApp Business account, Facebook Page or Instagram account to Ventus can disconnect it at any time, in either of two ways:

• From Ventus: Settings → Connections → Disconnect.
• From Meta: in Meta Business Suite settings, under "Business integrations" or "Connected apps", remove Ventus.

Upon disconnection, Ventus's access to the account and its access tokens are deleted immediately. We can no longer receive or send messages on the business's behalf. Data that was already stored (messages, profiles, call records) is deleted according to the schedule above: within 30 days, with an email confirmation when done. To speed up deletion, send an email following the steps above.

When a business ends its subscription

When a business stops being a Ventus customer, all of its data is deleted from our systems within 30 days of the end of the engagement, following the same process. Before that, the business may request an export of its recordings and transcripts.

What is not deleted

• Data the business itself holds in GoHighLevel. Ventus only displays data from the business's GoHighLevel account and does not own it. To delete that data, contact the business directly, or refer to GoHighLevel's privacy policy.
• Records we are legally required to retain. For example, the business's accounting records and invoices, which we must keep under tax law. These are kept only for the period the law requires and are not used for any other purpose.
• Technical backups. Copies in encrypted backups are purged in the normal backup cycle, within a further 30 days at most, and are not accessible for day-to-day use.
• Data held by Meta. The messages in your WhatsApp, Facebook or Instagram account continue to exist with Meta and with the business, under Meta's policies. We delete only the copy stored with us.

Questions

For any question about data deletion or privacy: [email protected]. The full policy is in our Privacy Policy.