What Ventus is

Ventus is a conversation, customer and appointment management system for small and medium businesses in Israel. It brings a business's messages from WhatsApp, Instagram and Facebook, its phone calls, and its contacts and appointments into a single place.

The core idea: when a member of staff calls a customer from within the chat, the recording, transcript and summary of that call come back to the same thread they were messaging in. The customer's whole history sits in one place, without anyone typing notes by hand.

Who it is for

Businesses that receive enquiries across several channels and handle them with more than one person. For example clinics, studios, tradespeople and shops that sell through messaging. Ventus is built for a business and its staff, not for private consumers.

How it works

1. Connect the business phone number. The same number customers already know, through the official WhatsApp Business Platform.
2. Connect existing accounts. The business's GoHighLevel account, its telephony (PBX) provider, and Google Calendar.
3. Add the team. Each employee signs in with their own user and sees only what the business has allowed them to see.
4. The business works. Messages and calls arrive in one inbox, and every enquiry is recorded with who handled it and when.

What the system does

• Unified inbox: WhatsApp, Instagram and Facebook in one thread per customer.
• Calls from inside the chat: dialling the customer from the business number, through the business's telephony provider.
• Recording, transcription and summary: in Hebrew, returned to that customer's thread.
• Contact and appointment management: synced with the business's GoHighLevel account and Google Calendar.
• Measurement: response time, unanswered enquiries, and activity per agent.

How we use Meta's platforms

Ventus is a technology provider. It enables a business to communicate with its own customers through the WhatsApp Business Platform, Messenger and Instagram Messaging, using the business's own accounts. We do not send messages on our own behalf and we do not operate accounts of our own.

The use cases the system is built for:

• Replying to customers who contacted the business first.
• Appointment confirmations and reminders for customers who booked.
• Following up with a customer who left an enquiry and did not get a reply.
• Continuing a conversation that started in one channel and moved to a phone call.

What the system is not built for: bulk messaging, marketing messages to people who did not opt in, purchased or scraped contact lists, and any use that conflicts with the WhatsApp Business Policy or the Meta Platform Terms. Use is governed by our Terms of Service, which prohibit this explicitly.

What we do with data

Data is collected solely to provide the service to the business that connected the account. We do not sell data, do not share it with advertisers, and do not use it for advertising or model training. Full details are in our Privacy Policy, and deletion instructions are in our Data Deletion Instructions.

Security

• Encryption in transit and at rest, including recordings, transcripts and access tokens.
• Role-based permissions. Each user sees only what their business has allowed.
• Two-factor authentication for account administrators.

Status and availability

Ventus is currently in early access with a limited number of businesses in Israel. The service is sold as a monthly subscription. Full details are on our Pricing page, and the list of connections is on our Integrations page.

Contact

Product questions: [email protected]. Full company details are on our About page.